| “There is nothing so useless as doing efficiently
that which should not be done at all.” |
- Peter Drucker |
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| AJR Articles: |
Using his own case studies, research
and proven methods, Mr. Roy redefines frontline personnel
as “engines of growth and profitability,” as
demonstrated by some of the world’s leading organizations.
The following articles target senior executives and frontline
managers in a variety of industries that engage in day-to-day,
face-to-face customer service, including:
• Restaurants
• Hotels
• Retail
and Wholesale
• Private
and Social Clubs
• Transportation
• Banking
and Insurance Companies
• Medical
Service Providers
• Event
Planner
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