Mr. Alain J Roy has worked as a business development expert, turn-around strategist and customer service consultant for more than 22 years. He has garnered international acclaim as a persuasive and forceful business performance and employee-customer relations expert. He has worked with numerous American, Canadian and European-based businesses, sharing his simple and effective approach to business improvement.

Consultant
Using a systematic and effective approach to consulting, Mr. Roy solves operations, customer service, management and personnel problems along with illustrating the deficiencies that created them. Clients have reported dramatically improved performance and increased revenue as a result of Mr. Roy's Four-Step Approach to consulting.

Speaker
As an expert in the organization of effective change programs, Mr. Roy has developed an effective approach that values the "intangibles" by exposing the interconnectivity between specific frontline personnel investments, operations control, marketing expenditures and bottom-line results. Mr. Roy has presented his innovative approach at conferences and events throughout the U.S., Europe and Canada. A powerful and entertaining speaker, Mr. Roy's seminars consistently receive the highest ratings from attendees.

Author
In his upcoming book, The Employee Accountability Factor, Mr. Roy redefines the all-important concept of face-to-face employee-customer interaction, following the relationship-building techniques used by the world's leading organizations. Read an excerpt now!

"If you offer a superior product and deliver it surprisingly well - through sincere, pleasant, and memorable employee-customer interactions - you will find the practice of business to be very easy and extremely profitable."
--Mr. Alain J Roy